Mark Ramsden's CV

MA(Oxon), MSc (Distinction), PGCE, MIfL

Having worked for over 20 years in the IT industry for a major UK Charity and a FTSE 250 Company, Mark formed his own consultancy company - Grove80 Limited advising and training in IT implementations for a range of clients from large businesses to small local organisations. These included web site creation; network and infrastructure design and implementation; Office Package Training; video production; and email and database migrations. He also trains in Energy Efficiency and sustainability.

Mark also works as an Adult and Community Learning Tutor with Blackpool Council developing and running courses in Basic IT, Digital Photography, Movie making, Committee Skills and Family Science.

Mark studied for the MSc Architecture: Advanced Environmental and Energy Studies, receiving a distinction; and a PGCE in Post Compulsory Education.

Since March 2010 Mark has also been responsible for the development of the Blackpool Adult and Community Learning implementation of the Fronter Virtual Learning Environment; Ascentis Online testing software; and support for Windows 7 and XP laptops used by ACL in sites not supported by the Blackpool Council IT department.

Mark is a speaker for WaterAid giving talks to various groups (such as primary schools, Guides groups, Rotary Clubs, and women’s groups) on climate change, water poverty, sanitation and the work of WaterAid.

IT: Crystal Reports 2011, SQL Server 7-2008, Google Apps Product Suite, Microsoft Office all version to 2010, Email Architecture, MS Exchange, Windows Server, Active Directory, Window 7, MovieMaker, Unix, Linux, Open Source Software; Web Site Creation; TCP/IP network connectivity and performance issues.

Teaching: IT: Basic keyboard and mouse skills,Windows XP, Vista and 7, Internet and Email, Windows Moviemaker, Digital Photography and Web Site creation; Committee skills ; Family Science: Kite making, flight, Science Key Stages 1&2

Environmental: Energy Efficiency, Green IT, Carbon Foot-printing, Renewable Energy, Thermal Comfort, Climate Change: Adaptation and Mitigation, Sustainable Living.

IT, Consultancy and Management Experience
The major period of Mark’s working life to date has been in Information Technology. He has a vast range of experience in both a global FTSE 250 company and a UK top 100 charity, as well as with small voluntary, community and commercial organisations.

Communicating with end users and senior management at all levels, Mark has been involved in the planning and implementation of successful IT projects on a global basis, with particular responsibility for aspects of project and technical management, including interfacing between customer’s and supplier’s technical support departments. Misys adopted the Prince2 project management methodology, and Mark was internally trained in this methodology.

Mark successfully designed, implemented, and project managed the migration from Exchange 5.5 to Exchange 2003 / Active Directory for Misys Banking Systems globally and the integration of the Active Directories, email systems, and Novell directories of various software companies acquired by Misys.

Mark was responsible for the implementation and management of anti-virus and anti-spam solutions and policy and the disaster recovery planning and testing of Microsoft based systems.

Mark was technical consultant on several Misys Banking Citrix and SQL application installations involving capacity and performance planning and diagnostics, at customer sites and internally at Misys data centre based in Wimbledon.

Mark also has experience in the successful integration of Linux based and Microsoft based IT systems within the banking and Finance sectors, as well as Citrix/Terminal Server application porting.

Very experienced public speaker: as a charity speaker, IT and environmental issues presenter, and children’s science club teacher and presenter,
Good communication skills to all levels of understanding,
Logical and methodical approach to planning, projects, problem determination and solution, as evidenced by role in IT industry,
High quality written communication abilities, as evidenced by MSc Thesis and PGCE Essays
Excellent technical abilities in IT and energy efficiency, as evidenced by career to date and environmental issues MSc,
The ability to learn fast and on the job,
Ability to work alone or in a team, office or home based,
Highly self-motivated, as evidenced by completion of MSc.

Employment History
March 2009 - Present
Blackpool Council
Adult and Family Learning Tutor
ICT, Digital Photography, Moviemaker, Family Science and Environmental Sustainability
Support and development for Fronter VLE, SCORM course support (including migration from Moodle); QuestionMark Secure Browser On-line examination software, as used by Ascentis; Windows 7 / XP laptop configuration and support; and wireless networking support.

July 2006 – Present
Grove80 Limited
Director / Consultant.
IT consultancy, training and contracting services.
Energy efficiency education and audit.

March 2009 - July 2009
Darwen Aldridge Community Academy
Science Lab Technician

November 2007 – January 2010
Mad Science (North West)
Science Education Presenter.
Presenting science after school clubs, school assemblies and parties

1998 – 2006
Misys Banking Systems (Wimbledon)
Principal Technical Consultant.
Technical Support and project planning within the Misys Infrastructure Team. Support for Misys’ Professional Services Teams on infrastructure, performance and compatibility issues on client sites.
Primary 3rd line support for all Microsoft and Linux based systems at Misys Banking Systems.
Server system sizing, specification and installation.
Capacity planning, disaster recovery planning, and support of MS SQL database servers
Incorporation of the infrastructure of newly purchased small IT companies into the Misys Global IT Infrastructure, including migrating email, Active Directory and Citrix Metaframe infrastructures.
Disaster Recovery, Anti Virus and Security planning and testing.
Email system Integration with Internet and IBM AS400 main systems, Lotus Domino, and VPOP3 systems

1986 - 1998
Age Concern England (London)
Computer Systems & Technical Manager
Responsible for all aspects of computer systems including advice to Age Concern Local Groups. Training of users in MS Windows, Office, Charity Database and Accounting packages, SQL and BASIC programming supporting AC Insurance services, networking (hardware. infrastructure and server) - Novell , Microsoft, Unix and TCP/IP, project managing office move re-cabling. Unix systems administration.

1983 - 1986
Kolmar Cosmetics (East Grinstead)
Computer Systems Analyst / Programmer (WANG 2200)( Mar 85 - Sept 86 )
Assistant Packaging Buyer ( Oct 83 - Mar 85 )

General Foods Limited (Banbury)
Packaging Technologist

Blackpool and the Fylde College
Professional Graduate Certificate in Education (Post Compulsory) 2009 - 2011
City and Guilds Preparing To Teach in the Lifelong Sector Level 3, 2009

Centre for Alternative Technology, Machynlleth, Wales (University of East London)
Sept 2006 – Jan 2008
MSc Architecture: Advanced Environmental and Energy Studies - Distinction awarded

Oxford University, Merton College 1978-1982
BA (Hons) Chemistry, MA(Oxon)

Danum Grammar School - Doncaster
10 O Levels: Mathematics, Chemistry, Physics, Pure Mathematics & Statistics, English Language, Geography, History, English Literature, Music, French
5 A Levels: Pure Mathematics, Pure Mathematics and Statistics, Chemistry, Physics, General Studies

Other Qualifications:
Level 2 Award in Food Safety in Catering (2012)
Level 3 Fundamentals of Network Security (2012)
Level 3 Introduction to Moodle Administration (2012)
Microsoft Digital Literacy Certificate (2012)
Brunel University Certificate in Part Time Youth Work (1992)
Microsoft Certified Professional
SCO Unix Systems Administration
Bull OS Systems Administration

Other Experience and Interests
Member of the Institute for Learning; Member of the UK Resource efficiency Network;
Founder member of RESET Development. (Renewable Energy, Shelter & Environment Training Ltd);
An experienced amateur actor and director; Shop Steward (ACTS Union, whilst at Age Concern England)